Mersedes SUV Manuals

mbrace

Mercedes-Benz GL-Class / Mercedes-Benz GL-Class Owners Manual / Stowage and features / Features / mbrace

Important safety notes

You must have a license agreement to activate the mbrace service. Make sure that your system is activated and ready for use. To register, press the call MB Info
call button. If any of the steps mentioned are not carried out, the system may not be activated.

If you have questions about the activation, contact one of the following telephone hotlines:

USA: Mercedes-Benz Customer Assistance Center at
1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007 Canada: Customer Service at 1-888-923-8367

Shortly after successfully registering with the mbrace service (Canada: TELEAID), a user ID and password will be sent to you by post. USA only: you can use this password to log onto the mbrace area under "Owners Online" at http://www.mbusa.com.

The mbrace system is available if: it has been activated and is operational the corresponding mobile phone network is available for transmitting data to the Customer Center
a service subscription is available the starter battery is sufficiently charged

Determining the location of the vehicle on a map is only possible if: GPS reception is available.

the vehicle position can be forwarded to the Customer Assistance Center.

The mbrace system

To adjust the volume during an mbrace call, proceed as follows:
Press the button on the or
multifunction steering wheel. button on the
multifunction steering wheel.

or
Use the volume controller of the audio system/COMAND.

The mbrace system provides various services, e.g.:
automatic and manual emergency call Roadside Assistance call MB Info call USA only: you can find information and a description of all available features under "Owners Online" at http://www.mbusa.com.

System self-test

After you have switched on the ignition, the system carries out a self-diagnosis.

A malfunction in the system has been detected if one of the following occurs: The indicator lamp in the SOS button does not come on during the system self-test.

The indicator lamp in the Roadside
Roadside Assistance button does not light up during self-diagnosis of the system.

The indicator lamp in the call MB Info
call button does not light up during selfdiagnosis of the system.

The indicator lamp in one or more of the following buttons continues to light up red after the system self-diagnosis: - SOS button
- the button Roadside Assistance call
button
- the RThe mbrace Inoperative or mbraceMB Info call button
RThe mbrace Inoperative or mbrace Service Not Activated message appears in the multifunction display after the system self-diagnosis.

If a malfunction is indicated as outlined above, the system may not operate as expected. In the event of an emergency, help will have to be summoned by other means.

Have the system checked at the nearest authorized Mercedes-Benz Center or contact the following service hotlines: USA: Mercedes-Benz Customer Assistance Center at
1-800-FOR-MERCedes (1-800-367-6372) or 1-866-990-9007
Canada: Customer Service at 1-888-923-8367

Emergency call

Important safety notes

You must have a license agreement to activate the mbrace service. Make sure that your system is activated and ready for use. To register, press the call MB Info
call button. If any of the steps mentioned are not carried out, the system may not be activated.

If you have questions about the activation, contact one of the following telephone hotlines:

USA: Mercedes-Benz Customer Assistance Center at
1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007 Canada: Customer Service at 1-888-923-8367

General notes

An emergency call is dialed automatically if an air bag or Emergency Tensioning Device is triggered.

You cannot end an automatically triggered emergency call yourself.

An emergency call can also be initiated manually.

As soon as the emergency call has been initiated, the indicator lamp in the SOS button 352 Features Stowage and flashes. The Connecting Call message appears in the multifunction display.

The audio output is muted.

Once the connection has been made, the Call Connected message appears in the multifunction display.

All important information on the emergency is transmitted, for example:

Current location of the vehicle (as determined by the GPS system) Vehicle identification number Information on the severity of the accident

Shortly after the emergency call has been initiated, a voice connection is automatically established between the Mercedes-Benz Customer Assistance Center and the vehicle occupants.

If the vehicle occupants respond, the Mercedes-Benz Customer Assistance Center attempts to get more information on the emergency.

If there is no response from the vehicle occupants, an ambulance is immediately sent to the vehicle.

The mbrace system has not been able to initiate an emergency call if no voice connection to the Response Center has been established. This can occur, for example, if the relevant mobile phone network is not available. The indicator lamp in the SOS button flashes continuously.

The Call Failed message appears in the multifunction display and must be confirmed.

In this case, seek assistance by other means.

Making an emergency call

WARNING

It can be dangerous to remain in the vehicle, even if you have pressed the SOS button in an emergency if:
you see smoke inside or outside of the vehicle, e.g. if there is a fire after an accident
the vehicle is on a dangerous section of road
the vehicle is not visible or cannot easily be seen by other road users, particularly when dark or in poor visibility conditions There is a risk of an accident and injury.

Leave the vehicle immediately in this or similar situations as soon as it is safe to do so. Move to a safe location along with other vehicle occupants. In such situations, secure the vehicle in accordance with national regulations, e. g. with a warning triangle.

■ To initiate an emergency call


To initiate an emergency call manually: press cover 1 briefly to open.

Press SOS button 2 briefly.

The indicator lamp in SOS button 2 flashes until the emergency call is concluded.

Wait for a voice connection to the Mercedes-Benz Customer Assistance Center.

After the emergency call, close cover 1.

If the mobile phone network is not available, mbrace is not able to make an emergency call. If you leave the vehicle immediately after pressing the SOS button, you do not know if mbrace has successfully made the emergency call. In this situation, seek additional assistance by other means.

Roadside Assistance button

■ Press Roadside Assistance button 1.


Press Roadside Assistance button 1.

This initiates a call to the Mercedes-Benz Customer Assistance Center. The indicator lamp in Roadside Assistance button 1 flashes while the call is active. The Connecting Call message appears on the multifunction display. The audio output is muted.

If a connection can be made, the Call Connected message appears in the multifunction display.

If a cellular phone network is available and there is sufficient GPS reception, the mbrace system transmits data to the Mercedes-Benz Customer Assistance Center, for example: Current location of the vehicle Vehicle identification number

The display of the audio system or COMAND shows that an mbrace call is active. During the call, you can change to the navigation menu by pressing the NAVI button on COMAND, for example.

Voice output is not available.

A voice connection is established between the Mercedes-Benz Customer Assistance Center and the vehicle occupants.

From the vehicle remote malfunction diagnosis, the Mercedes-Benz Customer Assistance center can ascertain the nature of the problem  .

The Mercedes-Benz Customer Assistance Center either sends a qualified Mercedes- Benz technician or arranges for your vehicle to be transported to the nearest authorized Mercedes-Benz Center. You may be charged for services such as repair work and/or towing. Further details are available in your mbrace manual.

The mbrace system failed to initiate a Roadside Assistance call if: the indicator lamp for Roadside Assistance call button : is flashing continuously.

no voice connection to the Mercedes- Benz Customer Assistance Center was established.

This may be because the corresponding mobile phone network is not available.

The Call Failed message appears in the multifunction display.

To end a call: press the button on the
button on the multifunction steering wheel.

or
Press the corresponding button for ending a phone call on the audio system or on COMAND.

MB Info call button

■ Press MB Info call button 1.


Press MB Info call button 1.

This initiates a call to the Mercedes-Benz Customer Assistance Center. The indicator lamp in MB Info call button 1 flashes while the connection is being made. The Connecting Call message appears on the multifunction display. The audio system is muted.

If a connection can be made, the Call Connected message appears in the multifunction display.

If a cellular phone network is available and there is sufficient GPS reception, the mbrace system transmits data to the Mercedes-Benz Customer Assistance Center, for example: Current location of the vehicle Vehicle identification number

The display of the audio system or COMAND shows that an mbrace call is active. During the call, you can change to the navigation menu by pressing the NAVI button on COMAND, for example.

Voice output is not available.

A voice connection is established between the Mercedes-Benz Customer Assistance Center and the vehicle occupants. You can obtain information on how to operate your vehicle's systems, on the location of the nearest authorized Mercedes-Benz Center, and on further products and services offered by Mercedes-Benz USA.

USA only: you can find further information on the mbrace system under "Owners Online" at http://www.mbusa.com.

The mbrace system failed to initiate an MB Info call if:

the indicator lamp in MB Info call button : is flashing continuously.

no voice connection to the Mercedes- Benz Customer Assistance Center was established.

This may be because the corresponding mobile phone network is not available.

The Call Failed message appears in the multifunction display.

To end a call: press the button on the
button on the multifunction steering wheel.

or
Press the corresponding button for ending a phone call on the audio system or on COMAND.

Call priority

When service calls are active, e.g. Roadside Assistance or MB Info calls, an emergency call can still be initiated. In this case, an emergency call will take priority and override all other active calls.

The indicator lamp of the respective button flashes until the call is ended. An emergency call can only be terminated by the Mercedes- Benz Customer Assistance Center.

All other calls can be ended by pressing:

the multifunction button on the
multifunction steering wheel
the corresponding button on the audio system or on COMAND for ending a telephone call

If an mbrace call is initiated, audio output is muted. The mobile phone is no longer connected to COMAND. However, if you would like to use your mobile phone, do so only when the vehicle is stationary and in a safe location.

Downloading destinations in COMAND

Downloading destinations

Destination Download gives you access to a data bank with over 15 million Points of Interest (POIs). These can be downloaded on the navigation system in your vehicle. If you know the destination, the address can be downloaded. Alternatively, you can obtain the location of Points of Interest (POIs)/ important destinations in the vicinity.

Furthermore, you can download routes with up to 20 way points.

You are prompted to confirm route guidance to the address entered.

The system calculates the route and subsequently starts the route guidance with the address entered.

If you select No, the address can be stored in the address book.

The Destination Download function is available if the corresponding mobile phone network is available and data transfer is possible.

You can only use the Destination Download function if the vehicle is equipped with a navigation system.

Route Assistance

This service is part of the mbrace PLUS Package and cannot be purchased separately.

You can also use the Route Assistance function if your vehicle is not equipped with a navigation system.

Within the framework of this service, you receive a professional and reliable form of navigation support without having to leave your vehicle.

The customer service representative finds a suitable route depending on your vehicle's current position and the desired destination.

You will then be guided live through the current route section.

Search & Send

General notes

To use "Search & Send", your vehicle must be equipped with mbrace and a navigation system. You must also have an mbrace service subscription.

"Search & Send" is a destination entry service. A destination address which is found on Google Maps can be transferred via mbrace directly to your vehicle's navigation system.

Specifying and sending the destination address

Go to the website http:// www.maps.google.com and enter a destination address into the entry field.

To send the destination address to the e-mail address of your mbrace account: click on the corresponding button.

Example:
If you select 'Send to vehicle' and then 'Mercedes-Benz', the destination address will be sent to your vehicle.

When the "Send" dialog window appears: In the relevant field, enter the e-mail address which you specified when activating your mbrace account.

Click "Send".

Information on specific commands such as "Address entry" or "Sending" can be found on the website.

Calling up destination addresses

Switch on the ignition.

The destination address is loaded into the vehicle's navigation system.

A display message appears, asking whether navigation should be started.

Select Yes by sliding turning  and
turning to confirm. the COMAND controller and press
to confirm.


The system calculates the route and subsequently starts the route guidance with the address entered.

If you select No, the address can be stored in the address book.

If you have sent more than one destination address, each individual destination must be confirmed separately.

Destination addresses are loaded in the same order as the order in which they were sent. If you have multiple Mercedes-Benz vehicles with mbrace and active mbrace accounts: if multiple vehicles are registered under the same e-mail address, the destination will be sent to all the vehicles.

Vehicle remote opening

You can use the vehicle remote opening if you have unintentionally locked your vehicle and a replacement SmartKey is not available. The vehicle can be opened by the Mercedes-Benz Customer Assistance Center.

The vehicle can be immediately opened remotely within four days of the ignition being turned off. After this time, the remote opening may be delayed by 15 to 60 minutes. After 30 days the vehicle can no longer be opened remotely.

Contact the following service hotlines: USA: Mercedes-Benz Customer Assistance Center at
1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007 Canada: Customer Service at 1-888-923-8367
You will be asked for your password.

Return to your vehicle at the time agreed upon with the Mercedes-Benz Customer Assistance Center.

USA only: alternatively, the vehicle can be opened via:
the Internet, under the "Owners Online" section
the telephone application (e.g. iPhone, Blackberry)
To do this, you will need your identification number and password.

Vehicle remote opening is only possible if the corresponding mobile phone network is accessible.

Vehicle remote closing

The remote closing feature can be used when you have forgotten to lock the vehicle and you are no longer nearby. The vehicle can then be locked by the Mercedes-Benz Customer Assistance Center.

The vehicle can be immediately remotely locked within four days of the ignition being turned off. After this time, the remote closing may be delayed by 15 to 60 minutes. After 30 days the vehicle can no longer be closed remotely.

Contact the following service hotlines: USA: Mercedes-Benz Customer Assistance Center at
1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007 Canada: Customer Service at 1-888-923-8367
You will be asked for your PIN.

The next time you are inside the vehicle and you switch on the ignition, the Doors Locked Remotely message appears in the multifunction display.

USA only: alternatively, the vehicle can be locked via:
the Internet, under the "Owners Online" section
the telephone application (e.g. iPhone, Blackberry) To do this, you will need your identification number and password.

The vehicle remote closing feature is available when the relevant mobile phone network is available and data connection is possible.

Stolen vehicle recovery service

If your vehicle has been stolen: Notify the police.

The police will issue a numbered incident report.

This number will be forwarded to the Mercedes-Benz Customer Assistance Center together with your PIN.

The Mercedes-Benz Customer Assistance Center then attempts to locate the mbrace system. The Mercedes-Benz Customer Assistance Center contacts you and the local law enforcement agency if the vehicle is located. However, only the law enforcement agency is informed of the location of the vehicle.

If the anti-theft alarm system is activated for longer than 30 seconds, the Mercedes- Benz Customer Assistance center is automatically informed.

Vehicle remote malfunction diagnosis

With the vehicle remote malfunction diagnosis (Vehicle Health Check), the Customer Assistance center can provide improved support for problems with your vehicle. During an existing call, vehicle data is transferred to the Customer Assistance center. The customer service representative can use the received data to decide what kind of assistance is required. You are then, for example, guided to the nearest Mercedes- Benz Service center or a recovery vehicle is called.

If vehicle data needs to be transferred during an MB Info call or a Roadside Assistance call, this is initiated by the Customer Assistance center. You will see the Roadside Assistance Connected message in the COMAND display. If the vehicle remote malfunction diagnosis is able to be started, the Request for vehicle diagnosis received. Start vehicle diagnosis? message appears in the display.

Press Yes to confirm the message.

If the Vehicle Diagnosis: Please switch on ignition. message appears: turn the key to position 2 in the ignition lock.

If the Please follow the instructions received by phone and move your vehicle to a safe position. message appears: follow the instructions of the customer service representative.

The message in the display disappears.

If you select Cancel, the vehicle remote malfunction diagnosis is canceled completely.

The vehicle operating state check begins.

Meanwhile, the Vehicle diagnosis activated message appears.

When the check is finished, the Sending vehicle diagnosis data...(Voice connection may be interrupted during data transfer.) message appears. The vehicle data can now be sent to the Customer Assistance center.

Press OK to confirm the message.

The voice connection with the Customer Assistance center is terminated.

The Vehicle Diagnosis: Transferring data... appears.

The vehicle data is sent to the Customer Assistance center.

Depending on what the customer service representative agreed with you, the voice connection is re-established after the transfer is complete. If necessary, you will be contacted at a later time by another means, e.g. by E-Mail or telephone.

Further functions of the vehicle remote malfunction diagnosis include, for example:

transfer of service data to the Customer Assistance center. If a service is overdue, the COMAND display shows a message about various special offers at your workshop.

monthly status information E-Mail on oil level, air pressure, maintenance, brakes, etc. If applicable, you will receive information on special offers in the E-Mail.

USA only: this information can also be called up under "Owners Online" at http:// www.mbusa.com.

Information on the data stored in the vehicle  .

Information on roadside assistance  .

Downloading routes

Downloading routes allows you to transfer and save predefined routes in the navigation system. To do this, an SD memory card must be inserted into the COMAND system. If no SD memory card is inserted, you must insert the card into the card slot on the COMAND system before saving.

A route can be prepared and sent either by a customer service representative or via the mbrace portal on the Internet. Each route can include up to 20 way points. When a route has been received by the navigation system, the 'Route name' has been saved to memory card. Do you want to start route guidance? message appears on the COMAND display. The route is saved to the SD memory card.

To start route guidance: select Yes.

An overview of the route is shown in the display.

If you select No, the saved route can be called up later in the navigation menu.

Select Start.

Route guidance is started.

Downloaded and saved data can be called up again in COMAND.

You can find further information in the separate COMAND operating instructions.

Speed alert

You can define the upper speed limit, which must not be exceeded by the vehicle. If this selected speed is exceeded by the vehicle, a message will be sent to the Customer Assistance center. The Customer Assistance center then forwards this information to you.

You can select the way in which you receive this information beforehand. Possible options include SMS, E-Mail or an automated call.

The data which is sent to the Customer Assistance center contains the following information:
the location where the speed limit was exceeded
the time at which the speed limit was exceeded
the selected speed limit which was exceeded

Geo fencing

Geo fencing allows you to select areas which the vehicle should not enter or leave. You will be informed if the vehicle crosses the boundaries of the selected areas. You can select the way in which you receive this information beforehand. Possible options include SMS, E-Mail or an automated call.

The area can be determined as either a circle or a polygon with a maximum of ten corners.

You can specify up to ten areas simultaneously. Different settings are possible for each area.

USA only: these settings can be called up under "Owners Online" at http:// www.mbusa.com.

Alternatively, you can trigger an MB Info call and inform the customer service representative that you wish to activate geo fencing.

Currently inactive areas can be activated by SMS.

Triggering the vehicle alarm

With this function, you can trigger the vehicle's panic alarm via SMS. An alarm sounds and the exterior lighting flashes.

Depending on the setting, the panic alarm lasts five or ten seconds. Afterwards, the alarm switches off.

    See also:

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