Mersedes SUV Manuals

Mbrace

Mercedes-Benz G-Class / Mercedes-Benz G-Class Owners Manual / Stowage and features / Features / Mbrace

Important safety notes

You must have a license agreement to activate the mbrace service. Ensure that your system is activated and ready for use, and press the register. If one of these steps is not carried MB Info call button to
register. If one of these steps is not carried out, it may not be possible to activate the system.

If you have questions about the activation, contact one of the following telephone hotlines:

R USA

: Response Center at 1-888-990-9007
Canada

: Customer Service at 1-888-923-8367

USA only

: shortly after successfully registering with the mbrace service a user ID and password will be sent to you by post. You can use this password to log onto the mbrace area under "Owners Online" at http:// www.mbusa.com.

The mbrace system is available if: Rit has been activated and is operational.

Activation requires an available mobile phone network, a valid SIM card and a subscription to a security service.

Rthe battery is sufficiently charged.

Rthe corresponding mobile phone network is available for transmitting data to the Customer Center.

 Determining the location of the vehicle on a map is only possible if there is sufficient GPS reception and the vehicle position can be forwarded to the Customer Center.

The mbrace system

To adjust the volume during an mbrace call, proceed as follows: X Press the button on the or
multifunction steering wheel. button on the
multifunction steering wheel.

or X Use the COMAND volume control.

The mbrace system provides three different services:
automatic and manual emergency call Roadside Assistance call MB Info call

USA only: you can find further information and a description of all available features under "Owners Online" at http:// www.mbusa.com.

USA only

: you can find further information and a description of all available features under "Owners Online" at http:// www.mbusa.com.

System self-test

WARNING
A malfunction in the system has been detected if one of the following conditions occurs:
the indicator lamp in the SOS button does not light up during the system selfdiagnosis.

the indicator lamp in the Assistance button does not light up during Roadside
Assistance button does not light up during the system self-diagnosis.

the indicator lamp in the

information
information button does not light up during the system self-diagnosis.

the indicator lamp in the SOS button, Roadside Assistance button or


information button continues to be lit red
information button continues to be lit red after the system self-diagnosis.

the Tele Aid inoperative or Tele Aid not activated message appears on the multifunction display after the system selfdiagnosis.

If a malfunction is indicated as outlined above, the system may not operate as expected. In the event of an emergency, assistance must be summoned by other means.

Have the system checked at the nearest authorized Mercedes-Benz Center or contact the following service hotlines: USA: Response Center at 1-888-990-9007
Canada: Customer Service at 1-888-923-8367

After you have switched on the ignition, the system carries out a self-diagnosis.

Emergency call

Important safety notes

WARNING
If the indicator lamp in the SOS button is flashing continuously and there was no voice connection to the Response Center established, then the mbrace system could not initiate an emergency call (e.g. the relevant cellular phone network is not available).

The message Call Failed appears in the multifunction display for approximately 10 seconds.

Should this occur, assistance must be summoned by other means.

You must have a license agreement to activate the mbrace service. Ensure that your system is activated and ready for use, and press the register. If one of these steps is not carried MB Info call button to
register. If one of these steps is not carried out, it may not be possible to activate the system.

If you have questions about the activation, contact one of the following telephone hotlines:
USA

: Response Center at 1-888-990-9007
Canada

: Customer Service at 1-888-923-8367

An emergency call is dialed automatically if an air bag or Emergency Tensioning Device is triggered.

An automatically dialed mbrace emergency call cannot be canceled.

An emergency call can also be initiated manually.

As soon as the emergency call has been initiated, the indicator lamp in the SOS button flashes. The Connecting Call message appears on the multifunction display.

COMAND is muted.

Once the connection has been made, the Call Connected message appears in the multifunction display.

All important information on the emergency is provided, for example: Current location of the vehicle (as determined by the GPS system) Vehicle model Vehicle color Vehicle identification number

A short time after the emergency call is initiated, a voice connection is automatically established between the Response Center and the vehicle occupants. If the vehicle occupants are able to respond, the Response Center will attempt to obtain more detailed information on the emergency.

If there is no response from the vehicle occupants, an ambulance is immediately sent to the vehicle.

Making an emergency call

WARNING
If you feel at any way in jeopardy when in the vehicle (e.g. smoke or fire in the vehicle, vehicle in a dangerous road location), please do not wait for voice contact after you have pressed the SOS button. Carefully leave the vehicle and move to a safe location. The Response Center will automatically contact local emergency officials with the vehicle's approximate location if they receive an automatic SOS signal and cannot make voice contact with the vehicle occupants.

► To initiate an emergency call


To initiate an emergency call manually: press cover 1 briefly to open.

Press SOS button 2 briefly.

The indicator lamp in SOS button 2 flashes until the emergency call is concluded.

Wait for the voice connection with the Response Center.

After the emergency call, close cover 1.

Roadside Assistance button

► Open the stowage compartment under the


Open the stowage compartment under the armrest .

Press Roadside Assistance button 1 for more than two seconds.

A call to a Mercedes-Benz Roadside Assistance Representative is initiated.

Indicator lamp 2 in Roadside Assistance button 1 flashes while the call is active.

The Connecting Call message appears in the multifunction display and the COMAND system is muted.

If a connection can be made, the Call Connected message appears in the multifunction display.

If a mobile phone network is available and there is sufficient GPS reception, the mbrace system transmits data to the Response Center, for example:
Current location of the vehicle Vehicle identification number Vehicle model Vehicle color

The COMAND display shows that an mbrace call is active. You can switch to the navigation menu during the call by pressing the NAVI button on COMAND. Voice output is not available.

A voice connection is established between the Mercedes-Benz Roadside Assistance Representative and the vehicle occupants.

The Mercedes-Benz Roadside Assistance Representative either sends a qualified Mercedes-Benz technician or makes arrangements for your vehicle to be transported to the nearest authorized Mercedes-Benz Center. You may be charged for services such as repair work and/or towing. Further details are available in your mbrace manual.

Describe the type of assistance needed.

If the indicator lamp in Roadside Assistance button : is flashing continuously and no voice connection with the Response center has been established, then the mbrace system has not been able to initiate a Roadside Assistance call (e.g.

the relevant mobile phone network is not available). The Call Failed message appears in the multifunction display.

To end a call: press the the button on
the multifunction steering wheel.

or
Press the corresponding button for ending a phone call on COMAND.

Sign and drive services1: you are not charged for services such as jump-starting, providing a few gallons of fuel for a fuel tank that has been run dry or changing a faulty tire with the vehicle's own spare wheel.

MB Info call button

► Open the stowage compartment under the


Open the stowage compartment under the armrest .

Press Roadside Assistance button 1 for more than two seconds.

A call to a Mercedes-Benz Roadside Assistance Representative is initiated.

Indicator lamp 2 in Roadside Assistance button 1 flashes while the call is active.

The Connecting Call message appears in the multifunction display and the COMAND system is muted.

If a connection can be made, the Call Connected message appears in the multifunction display.

If a mobile phone network is available and there is sufficient GPS reception, the mbrace system transmits data to the Response Center, for example:
Current location of the vehicle Vehicle identification number Vehicle model Vehicle color

The COMAND display shows that an mbrace call is active. You can switch to the navigation menu during the call by pressing the NAVI button on COMAND. Voice output is not available.

A voice connection between the Response Center and the vehicle occupants is established. You can obtain information on how to operate your vehicle's systems, on the location of the nearest authorized Mercedes- Benz Center, and on further products and services offered by Mercedes-Benz USA.

You can find further information on the mbrace system at http:// www.mbusa.com2 Log in under "Owners Online".

 If the indicator lamp in MB Info call button 1 is flashing continuously and no voice connection with the Response center has been established, then the mbrace system has not been able to initiate an MB Info call (e.g. the relevant mobile phone network is not available). The Call Failed message appears in the multifunction display.

To end a call: press the on the button
on the multifunction steering wheel.

or
Press the corresponding button for ending a phone call on COMAND.

Call priority

When service calls are active, e.g. Roadside Assistance or MB Info calls, an emergency call can still be initiated. In this case, an emergency call has the highest priority and takes precedence over all other active calls.

The indicator lamp of the respective button flashes until the call is ended. An emergency call can only be terminated by the Response Center. All other calls can be ended by pressing the multifunction steering wheel or the button on the
multifunction steering wheel or the corresponding COMAND button for ending a telephone call.

When an mbrace call has been initiated, COMAND is muted. The mobile phone is no longer connected to COMAND. However, if you want to use your mobile phone, we recommend that you do this only when the vehicle is stationary and in a safe location.

Downloading destinations in COMAND

Destination Download gives you access to a database with over ten million points of interest (POIs) which can be downloaded onto the navigation system of your vehicle. If you know the destination, you can download the address or obtain the location of points of interest (POIs) or important destinations in the surrounding area.

You are prompted to confirm route guidance to the address entered.

Information on the components and operating principles of the COMAND system can be found in the separate COMAND operating instructions.

Select Yes with the button or
on COMAND. button
on COMAND.

Confirm with the button on COMAND.


The system calculates the route and subsequently starts the route guidance with the address entered.

If you select No, the address can be stored in the address book.

The Destination Download function is available if the corresponding mobile phone network is available and data transfer is possible.

Search & Send

"Search & Send" is a destination entry service. You can find further information on "Search & Send" in the separate COMAND operating instructions.

Vehicle remote opening

vehicle (e.g. the SmartKey is inside the vehicle) and a replacement key is not available: X Contact the following service hotlines: USA

: Response Center at 1-888-990-9007
Canada

: Customer Service at 1-888-923-8367

You will be asked for your password.

Return to your vehicle at the time arranged with the Response Center.

Press the release button on the door handle of the rear door for at least 20 seconds until the indicator lamp in the SOS button  flashes.

The Connecting Call message appears on the multifunction display.

Alternatively, the vehicle can be opened via the Internet in the "Owner's Online" section using your identification number and password3.

Vehicle remote opening is only possible if the corresponding mobile phone network is accessible.

The SOS button flashes and the Connecting Call message appears in the multifunction display to confirm that the command for vehicle remote unlocking has been received.

If the lock cylinder on the rear door is pressed for longer than 20 seconds before receiving authorization for remote unlocking from the Response center, you must wait 15 minutes before you can press the lock cylinder on the rear door again.

Vehicle remote closing

The remote closing feature can be used when you have forgotten to lock the vehicle and you are no longer nearby. The vehicle can then be locked by the Mercedes-Benz Customer Assistance Center.

The vehicle can be remotely locked within four days of the ignition being turned off.

Contact the following service hotlines: USA

: Mercedes-Benz Customer Assistance Center at 1-800-FORMERCedes (1-800-367-6372) or 1-888-990-9007
Canada

: Customer Service at 1-888-923-8367

You will be asked for your PIN.

The next time you are inside the vehicle and you switch on the ignition, the Tele Aid Doors Locked Remotely message appears in the multifunction display.

USA only: alternatively, the vehicle can be locked via:
the Internet, under the "Owners Online" section
the telephone application (e.g. iPhone, Blackberry)

To do this, you will need your identification number and password.

The vehicle remote closing feature is available when the relevant mobile phone network is available and data connection is possible.

Stolen vehicle recovery service

If your vehicle has been stolen:

Contact the police.

The police will issue an incident report. This report has a number.

Forward this number to the Response Center together with your PIN.

The Response Center will then attempt to covertly contact the mbrace system. The Response Center contacts you and the local law enforcement authority if the vehicle is located. However, only the law enforcement agency is informed of the location of the vehicle.

If the anti-theft alarm system is active for longer than 30 seconds, mbrace is automatically connected with the Customer Assistance center.

Vehicle remote malfunction diagnosis

With the vehicle remote malfunction diagnosis (Vehicle Health Check), the Customer Assistance center can provide improved support for problems with your vehicle. During an existing call, vehicle data is transferred to the Customer Assistance center. The customer service representative can use the received data to decide what kind of assistance is required. You are then, for example, guided to the nearest Mercedes- Benz Service center or a recovery vehicle is called.

If vehicle data needs to be transferred during an MB Info call or a Roadside Assistance call, this is initiated by the Customer Assistance center. You will see the Roadside Assistance Connected message in the COMAND display. If the vehicle remote malfunction diagnosis is able to be started, the Request for vehicle diagnosis received. Start vehicle diagnosis? message appears in the display.

Press Yes to confirm the message.

If the Vehicle Diagnosis: Please start ignition message appears: turn the SmartKey to position 2 in the ignition lock.

If the Please follow the instructions received by phone and move your vehicle into a safe position message appears: follow the instructions of the customer service representative.

The message in the display disappears.

If you select Cancel, the vehicle remote malfunction diagnosis is canceled completely.

The vehicle operating state check begins.

Meanwhile, the Vehicle diagnosis activated message appears.

When the check is finished, the Sending vehicle diagnosis data... (Voice connection may be interrupted during data transfer) message appears.

The vehicle data can now be sent to the Customer Assistance center.

Press OK to confirm the message.

The voice connection with the Customer Assistance center is terminated.

The Vehicle Diagnosis: Transferring data... message appears.

The vehicle data is sent to the Customer Assistance center.

Depending on what the customer service representative agreed with you, the voice connection is re-established after the transfer is complete. If necessary, you will be contacted at a later time by another means, e.g. by e-mail or phone.

Further functions of the vehicle remote malfunction diagnosis include, for example: R transfer of service data to the Customer Assistance center. If a service is overdue, the COMAND display shows a message about various special offers at your workshop. R monthly status information e-mail on oil level, air pressure, maintenance, brakes, etc. If applicable, you will receive information on special offers in the e-mail.

USA only: this information can also be called up under "Owners Online" at http:// www.mbusa.com.

Information on the data stored in the vehicle .

Information on Roadside Assistance .

Downloading routes

and save predefined routes in the navigation system. To do this, an SD memory card must be inserted into the COMAND system. If no SD memory card is inserted, you must insert the card into the card slot on the COMAND system before saving.

A route can be prepared and sent either by a customer service representative or via the mbrace portal on the Internet. Each route can include up to 20 way points. When a route has been received by the navigation system, the 'Route name' has been saved to memory card. Do you want to start route guidance? message appears on the COMAND display. The route is saved to the SD memory card.

To start route guidance: select Yes.

An overview of the route is shown in the display.

If you select No, the saved route can be called up later in the navigation menu.

Select Start.

Route guidance is started.

Downloaded and saved data can be called up again in COMAND. Further information can be found in the "COMAND", "Online and Internet services" and "Download destination/route" sections.

Speed alert

You can define the upper speed limit, which must not be exceeded by the vehicle. If this selected speed is exceeded by the vehicle, a message will be sent to the Customer Assistance center. The Customer Assistance center then forwards this information to you.

You can select the way in which you receive this information beforehand. Possible options include text message, e-mail or an automated call.

The data which is sent to the Customer Assistance center contains the following information:
the location where the speed limit was exceeded
the time at which the speed limit was exceeded
the selected speed limit which was exceeded

Geo fencing

the vehicle should not enter or leave. You will be informed if the vehicle crosses the boundaries of the selected areas. You can select the way in which you receive this information beforehand. Possible options include text message, e-mail or an automated call.

The area can be determined as either a circle or a polygon with a maximum of ten corners.

You can specify up to ten areas simultaneously. Different settings are possible for each area.

USA only: these settings can be called up under "Owners Online" at http:// www.mbusa.com.

Alternatively, you can trigger an MB Info call and inform the customer service representative that you wish to activate geo fencing.

Currently inactive areas can be activated by text message.

Triggering the vehicle alarm

With this function, you can trigger the vehicle's panic alarm via text message. An alarm sounds and the exterior lighting flashes. Depending on the setting, the panic alarm lasts five or ten seconds. Afterwards, the alarm switches off.

    See also:

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    Information for customers in California
    In California, you have the right to exchange a vehicle or receive a refund of the purchase or leasing price if Mercedes-Benz USA, LLC and/or an authorized workshop or maintenance facility cannot ...

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