Problems with your vehicle
If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.
In the USA
Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Customer Relations Department Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue Toronto, Ontario M4G 4C9
See also:
Recovering a vehicle that has become
stuck
Pull away smoothly, slowly, and in a
straight line when pulling out a vehicle that
has become stuck. Excessive tractive
power could damage the vehicles.
If the drive wheels get trapped on loose or ...
Important safety notes
WARNING
Functions relevant to safety are restricted or
no longer available if:
• the engine is not running.
• the brake system or the power steering is
malfunctioning.
• there is a malfunction i ...
Qualified specialist workshop
An authorized Mercedes-Benz Center is a
qualified specialist workshop. It has the
necessary specialist knowledge, tools and
qualifications to correctly carry out the work
required on your vehicle. ...