Problems with your vehicle
If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.
In the USA
Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Customer Relations Department Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue Toronto, Ontario M4G 4C9
See also:
Replacing the wiper blades
Important safety notes
WARNING
For safety reasons, switch off the wipers and
remove the SmartKey from the starter switch
before replacing a wiper blade. Otherwise, the
wiper motor could suddenly ...
DEF (BlueTEC vehicles only)
Important notes on use
To function properly, BlueTEC exhaust gas
aftertreatment must be operated with the
reducing agent DEF.
When the supply of DEF is almost used up,
the Check Additive See Op ...
Information for customers in
California
In California, you have the right to exchange a vehicle or receive a refund
of the purchase
or leasing price if Mercedes-Benz USA, LLC
and/or an authorized workshop or
maintenance facility cannot ...