Problems with your vehicle
If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.
In the USA
Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Customer Relations Department Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue Toronto, Ontario M4G 4C9
See also:
Restoring the factory settings
X Press the or
button on the
steering wheel to select the Sett. menu.
► Press the or
button to select the
Factory Setting submenu.
► Press to confirm.
The Reset All Settings? ...
Locking the vehicle
If the vehicle can no longer be centrally
locked with the SmartKey, use the
mechanical key.
► Close the front-passenger door, the rear
doors and the tailgate.
► Press the locking bu ...
Winter driving
General notes
WARNING
If you shift down on a slippery road surface in
an attempt to increase the engine's braking
effect, the drive wheels could lose their grip.
There is an increased danger of ...