Information for customers in California

In California, you have the right to exchange a vehicle or receive a refund of the purchase or leasing price if Mercedes-Benz USA, LLC and/or an authorized workshop or maintenance facility cannot, after several authorized repairs, rectify considerable damage to or malfunctions of the vehicle that are covered by the contractual warranty.

During the period of 18 months from original delivery of the vehicle or the accumulation of 18,000 miles (approximately 29,000 km) on the odometer of the vehicle, whichever occurs first, a reasonable number of repair attempts is presumed for a retail buyer or lessee if one or more of the following occurs: (1) the serious defect or damage can result in deadly or serious injury to the vehicle occupants while driving AND this defect has already been repaired at least twice AND Mercedes-Benz, LLC has been informed in writing of the necessity of a repair.

(2) the defect or damage, though less serious than (1) above, has already been repaired at least four times AND Mercedes-Benz has been informed in writing of the necessity of a repair.

(3) the vehicle cannot be used for longer than 30 calendar days because of repair work resulting from this or other serious defects or damage.

Please send your written notice to: Mercedes-Benz USA, LLC
Customer Assistance Center One Mercedes Drive
Montvale, NJ 07645-0350